We are so excited you are considering us as your functional medicine providers–we do not take this responsibility lightly!

On this page, you will find all the information you need to take the first step in your journey towards better health and joining our patient community.  Should you have any additional questions or want to speak with us further, please feel free to contact us!

We look forward to hearing from you and seeing you in the office!

Call: 310-914-3400 or
Email: Info@wholelifehealthmd.com
To schedule an Appointment today!

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3 Steps to Joining Our Patient Community

Step 1: Read Through the Information Provided on the Website

We are dedicated to helping you achieve optimal health by helping you address chronic health concerns thourhg uncovering the root causes and nourishing the foundation of your health, rather than merely treating symptoms. It is important that our patients understand and feel comfortable with the type of care we provide.

To help you understand what we do and how we do it, we encourage you to fully explore the educational information we have created for you. Click HERE to learn about our practice as well as to find many of the answers to frequently asked questions, such as cost, insurance, services provided, and what to expect as a patient.

Step 2: Contact Us to Schedule Your Appointment

Our Patient Care Coordinators are available to assist you with scheduling your first appointments. You can reach them by phone or by sending a message with the form below:

Option 1: Call 310-914-3400 and select the option for “New Patients.”

Option 2: Fill out the form below and a Patient Care Coordinator will reach out to you at the soonest availability

Step 3: Setup your Patient Portal and fill out the New Patient Forms

After scheduling your appointment, you will receive an email with an invitation to setup your Patient Portal in ChARM where you will be able to access all of your medical records.  Once you do so, you can access the patient forms listed below.

The following New Patient forms must be completed in your ChARM portal at least 72 hours prior to your first appointment:

  1. New Patient Questionnaire
  2. Office Policies & Consent Forms
  3. Upload Prior Lab Results/Medical Records (Optional)
  4. Consent to Release Medical Records (Optional)

Preparing for your Initial Consultation

Did you setup your Patient Portal in ChARM and complete/upload the following?

  1. New Patient Questionnaire
  2. Office Policies/Consent Forms
  3. Upload Prior Lab Results/Medical Records (Optional)
  4. Consent to Release Medical Records (Optional)

What to bring to your appointment:

  1. Your first morning’s urine sample collected in a disposable container (tupperware, small mason jar, etc)
  2. A list of any supplements and/or medications you are currently taking
  3. Prior lab results and/or applicable medical records (if not already uploaded into your ChARM Patient Portal)
  4. Your Driver’s License and medical insurance card

How to prepare for bloodwork:

If you have a morning appointment and would like to do your blood draw at the time of your appointment, please refrain from consuming any food or drink other than water for 8 hours prior to your appointment.  If you have an afternoon appointment and/or you are unable to fast prior to your initial consultation, we can simply schedule the blood draw for another day.

It is very important to us that you are familiar and comfortable with the type of care we provide at The Center for Whole Health. If you are new to Functional and Integrative Medicine and haven’t yet read the “About” section of our website, please be sure to click HERE to learn more about what we do and click HERE to learn how this innovative type of medicine differs from conventional medicine practices.

What to Expect at Your New Patient Appointments

Initial Consultation Appointment

To ensure you receive the entirety of your scheduled time with the doctor, please arrive 10-15 minutes early for your appointment to allow for the necessary check-in and administrative time with reception upon arrival.

Check-in with Reception (10 minutes)

Sign in with our reception and complete any additional paperwork or administrative items (please be sure to bring your Driver’s License and health insurance card so that we can make a copy for our records).

Initial Consultation (60-120 minutes)

At your initial consultation, we will discuss your current symptoms, health concerns, medical history, family history, emotional state and relevant personal experiences, stress level, nutrition and diet, exercise, sleep habits, as well as any other information that will help us to understand the contributing factors to your health concerns. If you have any previous lab testing or medical records from your primary or specialty physicians, please bring these with you or upload them into your patient portal prior to the visit so that we can discuss these as well. At the end of the visit, we will recommend relevant lab tests along with a preliminary treatment plan based on your individual health needs and lifestyle factors. This may include dietary or lifestyle recommendations, supplements, IV or injection therapies, lifestyle modifications, etc.

In-Office Procedures and/or Blood Draw with Nursing Staff (15-60 minutes)

For any recommended bloodwork, most patients elect to do the blood draw immediately following their initial consultation appointment, though you are welcome to schedule this for another day if that is more convenient.* If there are any in-office procedures and IV therapies we recommend for you, you may also be able to do this at the time of your initial consultation.

*Note: If you would like to do your blood draw the same day as your initial consultation, we recommend that you arrive to your appointment fasting (no food or drink other than water for 8 hours prior) and also abstain from taking thyroid medication that morning, if you are on one.

Second Appointment (60 minutes)

At your second appointment, which is typically 2-4 weeks after the first, we will review the results of any laboratory testing done, as well as discuss how things have changed or improved since the initial consultation appointment. Based on these improvements and the lab results, we will further personalize your treatment plan.

Follow-Up Appointments

After the second appointment, the duration and frequency of your follow-up appointments will be dependent on your needs and the complexity of your conditions. Usually, future follow-up or lab review visits will range from 15-60 minutes.

Our goal at The Center for Whole Health is to provide the utmost quality of personalized care. The following policies have been established in order to maintain this standard of care and to create the best possible experience for our patients. It is important that you read this information carefully.

Phone Calls, Messaging, and Faxes

  1. Office Hours: Monday through Friday from 9:00am to 4:00pm PST (closed from 12:00pm to 1:00pm)
  2. To reach The Center for Whole Health, please call (310) 914-3400
  3. Our fax number is (888) 971-4161
  4. If you have a medical emergency, call 911 or go directly to the nearest emergency room.

When leaving a message, please be brief and include the following information:

  1. Full name
  2. Reason for call
  3. Best time to be called back
  4. Phone number(s)
  5. Email address (if desired)

Medical Records

Accessing Your Records

Electronic copies of your medical records (lab results, visit summaries, etc.) are available in your Patient Portal in ChARM. New records will become accessible in your Patient Portal after we have reviewed them with you during a scheduled appointment. For phone appointments, lab results will be accessible the morning of the scheduled appointment so that you can look at them while we review.

Records to/from Other Providers

Medical records can only be released to other providers with your authorization. After receiving a completed medical records release form, we will gladly send your requested records at no charge. It may take up to 72 hours to process these requests.

You are responsible for obtaining previous medical records from other health care providers and ensuring we have received them at least 72 hours prior to your appointment. You can submit these records

  1. Upload them into “Documents” in your ChARM Patient Portal
  2. Fax to 888-971-4161

Paper Records

For in-office appointments, you will receive a paper copy of your lab records as well as a printed summary of your visit. Requests for additional copies of medical records are subject to an administrative fee of $0.50 per page and may take up to 72 hours to process.

Prescriptions

To refill a prescription, contact your pharmacy and ask them to fax us a prescription refill request to (888) 971-4161. Refill requests must come directly from the filling pharmacy.  

Refill requests may take up to 72 hours to process your refill requests so please plan accordingly to avoid any interruption in your medications or to allow time to fill the prescription prior to leaving the area. Any refills that need to be rushed (processed in less than 72-hours) will be subject to an expedited refill fee of $50.

Payment, Billing, and Insurance

Payment for services rendered is due at the time of service.

Insurance

The Center for Whole Health does not accept insurance or Medicare and we cannot guarantee that services rendered (office visits, phone consultations or lab tests) will be reimbursed. You will be provided with a superbill containing diagnosis and procedure codes to assist you with possible insurance reimbursement. You can access your superbills through your ChARM patient portal.

For your convenience, we will submit your insurance information to the lab(s) along with the requisition form so that they may bill your insurance directly for testing services provided. You are responsible for any laboratory fees not covered by your insurance carrier.  If you have any concerns about the cost of labs, we will happily provide you with a cost estimate prior to ordering the tests.

Rescheduling and Canceling Appointments

Practitioner Consultation Appointments

We require at least 48 business hours advance notice to cancel or reschedule an appointment. Patients who do not cancel or reschedule appointments 48 business hours in advance will be charged the full price of the missed visit.

IV/Phlebotomy Room Appointments

We require at least 24 hours advance notice to cancel or reschedule IV room appointments (including IV therapies, blood draws, ozone therapy, PEMF, etc). Patients who do not cancel or reschedule appointments at least 24 hours in advance will be charged a $35 missed appointment fee.

Schedule of Fees

Initial Consultation

At your initial consultation, we will discuss your current symptoms, health concerns, medical history, family history, emotional state and relevant personal experiences, stress level, diet, exercise, sleep habits, as well as any other information that will help us to understand your current state of health. At the end of the visit, we will recommend relevant lab testing along with a preliminary treatment plan based on your individual health needs and lifestyle factors. Due to variations in treatment style and approach, the structure and cost of the initial consultation is unique to each practitioner.

Dawn DeSylvia, MD ($850)

This includes a 1-hour initial consultation with Dr. DeSylvia and a 1-hour lab review appointment with our Naturopathic Doctor, Sara Koorjee. (Note, the lab review takes place approximately 2 weeks after the initial consultation to allow for lab processing time.)

Ashley Salomon, MD ($800)

This includes a 2-hour initial consultation with Dr. Salomon, during which she typically does extensive muscle testing (ART) in tandem with the consultation.

Sara Koorjee, ND ($525)

This includes a 90-minute initial consultation with Dr. Koorjee.

Testing (Labs)

We only recommend lab tests that are medically necessary and pertinent to your condition. As a courtesy, we will submit your insurance information to the laboratories so that they may bill your insurance company directly. Coverage for laboratory testing will depend on your individual insurance policy. For those without insurance, many laboratories offer reduced prices. Typically, patients will pay between $200-800 for their laboratory tests.

Follow-Up Appointments

The duration/frequency of follow-up appointments will depend on your needs and the complexity of your condition(s).

Dr. DeSylvia:

30 minutes: $275

60 minutes: $450

90 minutes: $650

Dr. Salomon:

30 minutes: $225

60 minutes: $450

90 minutes: $650

Dr. Koorjee:

30 minutes: $200

60 minutes: $375

90 minutes: $525

In-Office Procedures/Treatments

IV Therapies: $75 – $275

Low Dose Antigen/Immunotherapy: $75-$225

PEMF Session: $50

Neural Therapy: $125

Ozone Insulflation: $75 – $125

Prolozone Injections: $250 – $500

Insurance

The Center for Whole Health does not accept insurance or Medicare and we do not file insurance paperwork on your behalf and payment in full by cash or card is due at the time of service. We will provide a detailed receipt with diagnoses codes for all billable services performed in our office for you to submit to your insurance carrier. Some insurance carriers may cover medical services and laboratory tests performed by the physicians, so you may wish to contact your insurance company directly prior to your appointment for specific coverage details. 

What types of treatments do you offer?

All treatment plans are customized to each individual patient based on the doctor’s recommendations.  We offer many different customized IV therapies, the highest-quality medical grade supplements, neural therapy and other in-office medical treatments, and extensive nutrition and lifestyle recommendations for the comprehensive care plans of our patients.

Are the doctors Primary Care Providers?

Due to the time-intensive nature of care and high demand for services, our patient appointment schedule is booked months in advance.  For this reason, our practitioners are not available primary care and patients should always have an in-network primary care physician whom they can see for immediate acute care needs such as seasonal illness, injury, etc.

What types of tests do you do? How much do they cost?

Testing is frequently done to assess nutritional status including amino acids, fatty acids, oxidative stress, vitamin levels, mitochondrial function, food allergies, and heavy metals. Many other tests are available, including genetic testing for a variety of conditions, hormone evaluations, bone health, gastrointestinal health, adrenal function, etc.

As a courtesy, we will submit your insurance information to the laboratories so that they may bill your insurance company directly. Coverage for laboratory testing will depend on your individual insurance policy. For those without insurance, many laboratories offer reduced prices for patients who pay for lab fees in advance. Typically, patients will pay between $200-$800 for laboratory tests.

Can the tests I need be done at The Center for Whole Health?

We perform blood draws in-office and utilize outside laboratories for all specimen processing. Some testing can be performed at home with test kits to collect urine, saliva or stool. In all cases, we will assist you in coordinating initial and follow-up testing.

Do I have to see the physician in person?

Yes, our doctor’s medical licenses require that they meet with a patient in order to provide an initial medical consultation, and there is no substitute for that initial doctor-patient connection. Follow-up appointments can be arranged by phone or in the office.

Do the doctors prescribe medicines?

Our doctors can and do prescribe medications whenever necessary. They are fully licensed and Board-certified.

What is your cancellation policy?

Our office has a firm 24-hour cancellation policy. You will be responsible for the full cost of a missed appointment with the doctor (or a cancellation less than 24 business hours in advance). You will be charged a $35 fee for a missed IV or blood draw appointment (or a cancellation less than 24 business hours in advance).

Can I bring lab results from other practitioners or done on my own?

Yes, we encourage patients to bring in any relevant lab test results or medical records from other practitioners. You can bring this to your initial consultation, or any follow-up appointment, or load it directly into your ChARM Patient Portal.

What should I bring to my initial consultation?

  1. All of your vitamins and/or medications (in their original containers if possible, otherwise, as a list containing including detailed ingredients and dosages).
  2. Any recent lab test results and/or medical records (if possible these should be uploaded into your ChARM Patient Portal prior to the appointment).
  3. Your first morning urine of the day for lab testing purposes (in any clean disposable container such as a mason jar, plastic bottle, etc)
  4. Your Driver’s Licence and insurance card

Do I need to be fasting for my initial consultation?

If the appointment time is such that you are able to arrive fasting, that is highly recommended.  For most patients, the doctor will recommend a fasting bloodwork panel (no food or drink other than water for 8 hours prior).  If you arrive to your appointment fasting, we can do the blood draw immediately following the consultation.

Where are you located?

We are located at 11695 National Blvd, Los Angeles, CA 90064. Our hours of operation are M-F 9 am – 4 pm  (we are closed for lunch from 12pm -1pm and the office is closed to patients on Thursdays).

Phone: 310-914-3400

Fax: 888-971-4161

Email: info@wholelifehealthmd.com

The Center For Whole Health